Last updated: 29 July 2026
These Terms of Service (“Terms”) govern your access to and use of the GetyStore platform (the “Platform”), including the storefronts, dashboards and services we provide. By registering an account, opening a store, or otherwise using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
You must be at least 18 years old and legally able to enter into a contract to open a store. You agree to provide accurate business and contact details at registration and to keep them current. You are responsible for all activity under your account and for keeping your login credentials confidential. Notify us immediately if you suspect unauthorised access. Store applications are reviewed before activation, and we may decline or delay an application at our discretion.
There is no subscription fee, monthly charge or setup fee to open and run a store on GetyStore. However, the Platform charges a per-sale platform fee on orders placed through your store. The default fee is ₹2 per item on confirmed orders; the applicable rate and basis (per item, a flat amount per order, or a percentage of order value) is shown in your store dashboard and may be set individually for your store. Platform fees are recorded in your fee ledger and are payable by you. We will give reasonable advance notice before changing the fee that applies to your store. Payment-gateway charges levied by providers such as Razorpay, PhonePe or your UPI provider are separate and are governed by those providers.
Outstanding platform fees must be settled through the payment options provided in your dashboard. If fees remain unpaid beyond the period stated in your dashboard, we may suspend your storefront until the balance is cleared. Suspension does not delete your data; your store and records are restored once the outstanding amount is settled.
You are solely responsible for the products you list, your pricing, product descriptions and images, stock accuracy, order fulfilment, shipping, returns, refunds and customer service. You are responsible for the accuracy of tax details, including GST registration and invoicing where applicable, and for meeting your own statutory and tax obligations. You are also responsible for your store’s own policies (returns, shipping, refunds) and for honouring them with your customers.
You may not use the Platform to list, sell or promote: items that are illegal under Indian law; weapons, ammunition or explosives; illegal drugs, tobacco or alcohol where prohibited; counterfeit, pirated or infringing goods; wildlife, protected species or their products; human remains or bodily fluids; prescription drugs or regulated medical devices without valid authorisation; stolen goods; adult or sexually explicit material; hazardous or recalled items; or anything that infringes another party’s intellectual property or privacy. You also may not misuse the Platform — including attempting to breach its security, scraping it, overloading it, uploading malware, sending spam, or using it to deceive or defraud customers. We may remove listings or suspend stores that breach this section.
Customer payments are processed by third-party providers (for example Razorpay, PhonePe, or direct UPI transfer to your own account) under their terms. Where payments settle directly to your own account, GetyStore does not hold your funds and is not responsible for settlement timing. You are responsible for configuring correct payment credentials and for the accuracy of your UPI ID or bank details.
You retain ownership of your store content, brand and product data. You grant us a limited licence to host, display and process that content for the purpose of operating your store and the Platform. The Platform itself — including its software, themes, designs and documentation — remains the property of GetyStore and its licensors. You may use the themes and tools we provide to run your store, but you may not copy, resell or redistribute the Platform or its themes.
Your store data belongs to you. You may export your product, order and customer data from your dashboard, and you may request a copy or deletion of your data at any time by contacting us. If you close your store, we will retain records only for as long as needed for legal, accounting or dispute-resolution purposes.
We work to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free service. Access may be interrupted for maintenance, updates, or reasons beyond our control, including failures at hosting, network or payment providers. We will give notice of planned maintenance where reasonably practicable.
The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, GetyStore is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data. We are not a party to the contract between you and your customers, and we are not responsible for disputes arising from your products, fulfilment or customer service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You agree to indemnify and hold GetyStore harmless from claims, damages and reasonable costs arising out of your use of the Platform, the products you sell, your breach of these Terms, or your violation of any law or third-party right.
You may close your store at any time from your dashboard or by contacting us. We may suspend or terminate an account that breaches these Terms, that is used unlawfully or fraudulently, that carries unpaid platform fees, or where required by law. Where circumstances allow, we will give notice and an opportunity to correct the issue before terminating. Sections that by their nature should survive termination — including fees payable, intellectual property, limitation of liability and indemnity — will survive.
We may update these Terms as the Platform evolves or as the law requires. We will post the revised Terms here with an updated date, and where changes are material we will make reasonable efforts to notify you. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India. We encourage you to contact us first so we can try to resolve the matter directly.
For any questions about these Terms, please reach us at support@getystore.com or through the Contact page.
See also our Privacy Policy.